FREQUENTLY ASKED QUESTIONS
We make every effort to present products, prices and colours correctly, by putting a lot of care into the photography process. All images presented on the website are faithfully depicting the real product, however screen settings vary for every computer and might affect the hue and shades of the image. If you’d like to have an honest look at the product before buying, you can always visit us at one of our stores!
You can view your order information, including copies of your receipts on the Billing page.
Please be aware that this is only possible if you signed up online. In all other cases or if you have any questions related to your sales receipts, you can reach out to our billing team directly through [email protected].
Click on My billing under your user menu to access your receipts.
- The product must be unused, unworn, unwashed and without any flaws. Fashion products can be tried on to see if they fit and will still be considered unworn. If a product is returned to us in an inadequate condition, we reserve the right to send it back to you.
- The product must include the original tags, user manual, warranty cards, freebies and accessories.
- The product must be returned in the original and undamaged manufacturer packaging / box. If the product was delivered in a second layer of Our packaging, it must be returned in the same condition with return shipping label attached. Do not put tape or stickers on the manufacturers box.
Note: It is important to indicate the order number and return tracking number on your return package to avoid any inconvenience/delay in process of your return.
Restocking of items is totally relative and can not be guaranteed for all items on the store. If you are interested in an “out of stock” item, please do bring it to our notice by sending us a mail or contact us through our online 24/7 chat platform, and we would get back to you on the availability of the product.
